Maybank wantonly imposing charges on online clients

Maybank wantonly imposing charges on online clients
Rachel
Nov 30, 04 3:36pm

I would like to draw your attention to the recent announcement by Maybank that it will imposing a half-yearly charge of RM6 for users of its Maybank2U online portal.

As a consumer and customer of Maybank services, I strongly disagree with their plan to charge for online banking services. Maybank is charging as it like without due concern to financial pressures on the consumers.

Online banking services are a value-added service and are in line with the new standard and era of both local and international banking line. If Maybank feels it is implementing it at a high development cost, then they should restudy their business plan and not pass on the costs to their clients.

Maybank is not alone. Many other banks too, are imposing unnecessary charges on their clients who are already burdened with numerous banking costs.

I sincerely hope that Bank Negara will step in and direct banks to cease burdening their clients unnecessarily. The central bank should take this plea seriously before all lose faith in the banking institution.